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Program

Posted on August 13, 2021 by ahfe2012
Keynote Address
Title: Human Side of Service Engineering for a Smart Planet
Dr. James (“Jim”) C. Spohrer
IBM Innovation Champion and Director of IBM University Programs worldwide (IBM UP)

About the speaker:
Jim Spohrer is the IBM Innovation Champion and Director of the IBM University Programs World Wide. He was the founding Director of service research at IBM and has widely published on service science and engineering. He received his undergraduate degree in Physics from MIT and his PhD in Computer Science/Artificial Intelligence from Yale University.

Presentation:
This talk explores some of the scientific foundations for service engineering, as well as accumulating experience and data from IBM’s Smarter Planet projects around the world. In addition, a vision for the future of service engineering is presented in which technology infrastructure, individual skills, institutional job roles, and cultural information about quality-of-life co-evolve in an upward spiral of technologies, skills, jobs, and quality-of-life measures. Not surprisingly, in this vision of the future sustainable knowledge economy, university-based entrepreneurial ecosystems (UBEE’s) are at the core of nested, networked holistic service systems.

Call for Participation

Conference Publications. All parallel presentations will be published in a multi-volume set of hard-cover books by Taylor & Francis Ltd. (CRC Press), and on a CD-ROM with an ISBN designation.

Student volunteers. The success of the
conference depends on the diligent work of student volunteers. If you would like to help at the conference in return for waiver of the registration fee, please contact the Student Volunteer Chair, Tareq Ahram: volunteer@ahfe.org

Exhibits. Exhibitors will present state-of-the-art ergonomics products, systems and services for users, professionals, and researchers in the AHFE field. More than 1,500 participants who are in a position to make acquisition decisions about human factors and ergonomics products and services are expected at the conference.

Organizations interested in exhibiting
or advertising in the Advance Program
and/or Final Program should contact
the Conference Communication and
Exhibits Chair, Abbas Moallem: exhibits@ahfe.org

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