If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. The 1st International Conference on the Human Side of Service Engineering will explore the wide range of ways in which Human Factors Engineering, Ergonomics, Human Computer Interaction (HCI), Usability Testing, Attitude and Opinion Assessment, Servicescape Designs and Evaluations, Cognitive Engineering, Psychometrics, Training for Service Delivery, Co-Production, Service Levels and Cost Effectiveness, Call Center Engineering, Customer Support Engineering, and many other possible areas relate to and impact the Engineering and Management of Service organizations. Tracks or Sessions relating to Health Care organizations, Aviation, Hospitality, Entertainment, Banking and Finance, and Government at all levels, along with many other fields will be and included.
Areas of Interest include, but are not limited to those listed here:
• Adoption of Health Information Technology (HIT)
• Aging Society: The Impact of Age on Traditional Service System Constructs
• Anthropology in Service Science
• Applying service design techniques to Health Care
• Co-creating Value
• Cognitive Systems modeling of Service Systems
• Context-related Service: the Human Aspect of Service Systems
• Designing Services for Underserved Populations
• Ethics dividend in services: How it may be cultivated, grown and measured
• Governance of Service Systems
• Human Aspects of Change When Applying Lean Six Sigma Methods and Tools
• Human Side of Service Dominant Logic in B2B settings
• Human-Computer Interaction and HF in Software Technologies
• Service Network Configuration Impacts on Customer Experience
• Simulating Employees and Customers in Service Systems
• Systems Design and the Customer Experience
• Usability and Human Side of Electronic Financial Services